Our company has been working on the Italian and international market since 1960. It was one of the first companies to obtain ISO 9001 certification for projecting and supplying debt collection services, both to private companies and Public Administrations.
For over 20 years, by force of a special Power of Attorney, Nivi Credit has been acting on behalf of the main Italian Highway companies for toll fee collections, as well as on behalf of Public Transport Companies for the notification of reports issued to travellers not in possession of requested documents.
The division “EMO” (European Municipality Outsourcing) provides services to more than 300 Public Administrations for the complete fulfillment of the notification process for traffic penalties issued to foreign citizens for violations to the Highway Code.
The customer care is the strong point of Nivi Credit. A highly skilled and experienced Call Center will assist debtors and relieve the client from credit management.
METHODS AND TIMING FOLLOWED IN DEBT RECOVERY
Services include:
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development a public portal for the clients, where users/debtors can check their position entering their dossier with provided username and password, send requests for information or objections, provide useful documentation for the settlement of the case;
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development of a website for the clients, where it is possible for them to check each single debtor’s position and have statistics/information on the current status of the entrusted cases;
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electronic receipt of the documentation;
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dispatch of a letter requesting payment with postal payment slip prepared by our company, if necessary;
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call center providing debtors with all information. In case of objection, our personnel will get in contact with the creditor for solving the problem;
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dispatch of a reminder letter in case of no action after the first request;
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tracing debtors in case of non-delivery.
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Phone Collection Activity;
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Home Collection Activity.
PAYMENT FOR PROVIDED SERVICES
Generally, services are paid in case of collected debts. Possible refund of postal expenses or stamping for legal records shall be agreed with the client, depending on the method of service execution.
LEGAL SERVICES
We send a notice signed by the lawyers of the company. On client request, we perform the complete judicial procedure in accordance with the law in force and at competitive prices.